Return & Exchange

Thank you for shopping on chrisitina.com.
If you are not entirely satisfied at your purchase, we're here to help.
 
Before You Return:
To return the products, please contact service@chrisitina.com.
We offer full refund if the order is cancelled within 24 hours of your purchase. We will NOT accept order cancellation request if the orders have been shipped.
We do not accept any request of exchange&return once the "specials" are sold. 
 
Exchange or Return for a Refund:
You have the right to return all products you have bought from chrisitina.com. for a full refund or exchange within 15 days of receiving them.If you would like to return your item(s) for a refund, we ask that they be in new condition (ie: unworn and tags are still attached).
All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
 
We do not accept any request of exchange&return once the "specials" are sold. 

Refund:
Most returns are processed within 5 business days after we receive your package.

We’ll issue the refund to your wallet in amount of few days if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.


Damaged items
If you received a damaged product, please notify us immediately for assistance.
 
Notice
If you've read through this and still aren't sure if you qualify for a return, please CONTACT US or send a description of your situation to service@chrisitina.com. There are always circumstances that fall outside of the normal guidelines and we want to help.